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Royal Jordanian and technology provider, Amadeus have announced a 10 year IT partnership that will see the airline using the Altéa customer management and e-commerce suite of solutions.
The investment forms part of RJ’s drive for modernisation and growth in the Middle East, and the system will enable the carrier to manage all reservations, inventory and departure control from a single technology platform.
“The main focus for Royal Jordanian, following the completion of privatisation is to increase operational revenue,” said Royal Jordanian president and CEO Hussein Dabbas.
“The decision to move to Altéa was made because we can ensure all our customer management functions are based on a future-proof platform that can deliver on our commercial priorities.”
The platform is used by more than 60 airlines, and was selected by RJ in a bid to increase its codeshare links and revenue through tie-ups with other carriers.
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