Aramex was hailed a winner at the recent Middle East Call Centre Awardsin Dubai, taking home the trophies for “Best Quality Assurance Programme” and “Best Small Outsource Provider.”
“The recognition at the Middle East Call Centre Awards is a validation of the efforts and commitment we have invested in creating a world-class quality management program and placing customers at the core of our business practices,” said Hussein Hachem, Aramex chief executive officer for the Middle East and Africa.
“Despite the complexities of an expanding network, the quality of our customer service and management of operational performance remains our unique strength. I’d like to commend our staff for their continuing application and creativity in this regard, and look forward to further enhancing our operating framework over the next year,” he added.
Now in its fifth year, the Middle East Call Centre Awards recognises the top regional performers in customer service and process management across 20 categories.