'Info Zones' to replace Dubai Airport information desks
, April 24th, 2012
HH Sheikh Ahmed Bin Saeed Al Maktoum, chairman of Dubai Airports, today unveiled new high-tech ‘information zones’ at Dubai International Airport.
The dedicated zones, which have been designed by local boutique Almax Design, have been introduced to replace traditional information desks at the airport.
“Service and innovation have long been the hallmark of Dubai, and form the foundation upon which the emirate’s economic success has been built,” commented Sheikh Ahmed. “These new way-finding technologies are just another example of how Dubai and Dubai Airports are maintaining that proud tradition and leading the way when it comes to service.”
Amongst the highlights are 40-inch LCD touch-screens, developed by ATM provider NCR, which display sleek maps of the airport and offer directions to boarding gates, restaurants and other facilities. Passengers can also scan their boarding passes for personalised directions to their gate, while printed map cards will also be available at the kiosks.
Trained staff will still be present to deal with queries, meaning passengers can choose a medium that suits them best, with the new facilities located across all three terminals.
“With more than 50 million people catching more than 300,000 flights from our airport every year, providing the right information to our passengers as soon as it is requested is vital to maintaining our high service standards,” said Paul Griffiths, CEO of Dubai Airports. “The new technology unveiled today, together with our highly competent staff, takes our service to a new level and brings us a step closer to our aim of becoming the world’s best airport.”